Pulse is handling this
We caught an issue before you were billed.
Your first-bill estimate missed the $42 joining credit. We applied it, paused the bill, and are checking the meter reading now. You do not need to call us.
Updated first bill
Nothing to pay until the check is complete
Issue found9:42am
Credit applied9:44am
Reading checkIn progress
Bill readyBy 4pm
Included with your account
Support that starts before you ask
One history follows you across the website, messages, and our people.
Pulse checks account events as they happen. If something falls outside your normal pattern or our service promise, we open a tracked case and tell you what happens next.
You see a preview before anything changes. Pulse confirms the result afterwards and keeps the evidence with your account.
A specialist receives the conversation, account context, and checks already completed. You can also ask for a person at any time.
Home energy
A quieter week than usual
$31.806% below a typical week